Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2–4 working days (Monday–Friday, excluding bank holidays).
During busy periods, product launches, or promotional events, processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
Shipping Methods & Delivery Times
We ship across the United Kingdom using tracked courier services.
Estimated delivery times after dispatch:
• Standard Delivery: 3-5 working days
• Express Delivery (if selected): 1–2 working days
Delivery timeframes are estimates and not guaranteed.
Shipping Costs
Delivery Options & Costs
|
Shipping Method |
Order Value |
Cost |
Estimated Delivery |
|
Free Standard Shipping |
Orders £50 and over |
FREE |
3–5 business days |
|
Standard Shipping |
Orders under £50 |
£5.99 |
3–5 business days |
|
Express Shipping |
Any order value |
£8.99 |
1–2 business days |
Free Shipping Threshold
free standard shipping on all orders of £50 or more. Simply add £50 worth of products to your basket and the free shipping option will be applied automatically at checkout.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
• We are not responsible for failed deliveries
• Additional shipping fees may apply for re-delivery
Lost or Delayed Parcels
Once an order has been dispatched, delivery is the responsibility of the courier.
If your parcel is delayed or appears lost, please contact us and we will assist in raising an investigation with the courier.
We cannot issue replacements or refunds until the courier confirms a parcel is officially lost.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery at:
Please include photos of:
• The damaged item
• Packaging
• Shipping label
We will resolve the issue as quickly as possible.
International Shipping
We currently ship within the United Kingdom only.
If international shipping becomes available, this policy will be updated.
Questions
For any shipping enquiries, please contact: