Refund policy
Returns & Refunds Policy
Returns
Due to the hygienic nature of our products, we do not accept returns for change of mind.
However, if your order arrives damaged, faulty, or incorrect, we will of course resolve this for you.
To report an issue, please contact us within 48 hours of delivery at:
Damaged, Faulty, or Incorrect Items
If there is a problem with your order, please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
Once reviewed, we will arrange a suitable resolution, which may include a replacement, refund, or store credit.
Return Address
If a return is required, we will provide instructions. Please do not send items back without contacting us first.
Approved returns should be sent to:
Woof Wellness
Unit 2 Sandy Lane Business Park
Sandy Lane
Prestatyn
Denbighshire
LL19 7SF
United Kingdom
Non-Returnable Items
We cannot accept returns for:
• Opened products
• Used products
• Change of mind
• Incorrectly ordered items
• Products returned without prior approval
This policy is in place to ensure hygiene, safety, and product integrity.
Refunds
If a refund is approved, it will be processed to your original payment method within 5–10 business days.
Questions
For any return-related queries, please contact: